Welcome to VIVA! These Terms & Conditions govern your use of our website and services. By accessing or shopping with us, you agree to comply with these terms. Please read them carefully.

1. General

  • The website VIVA (referred to as “we”, “our”, or “us”) operates as an ecommerce store based in Dushanbe, Tajikistan.
  • By using our website or placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.
  • We reserve the right to update these Terms & Conditions at any time.

2. Products & Orders

  • All products displayed on our website are subject to availability.
  • We strive to ensure accurate product descriptions, images, and prices, but errors may occasionally occur.
  • Once you place an order, you will receive an email confirmation. However, acceptance of your order occurs only when payment is verified and the product is dispatched.

3. Pricing & Payments

  • All prices are listed in the local currency (TJS) unless otherwise stated.
  • Payment must be made in full before products are shipped.
  • We use trusted third-party payment gateways for secure transactions. We do not store your complete payment details.

4. Shipping & Delivery

  • Delivery times vary depending on your location and product availability.
  • We are not responsible for delays caused by courier services or unforeseen circumstances.
  • Shipping costs, if applicable, will be displayed at checkout.

5. Returns & Refunds

  • Our Refund & Return Policy applies to all orders.
  • Customers must follow the return process outlined in that policy for eligibility.

6. Use of Website

  • You agree not to misuse our website by uploading harmful code, attempting unauthorized access, or engaging in fraudulent activity.
  • Content on our website (images, text, logos, designs) is the property of VIVA and may not be used without our permission.

7. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
  • Product use and results may vary depending on individual circumstances.

8. Governing Law

  • These Terms & Conditions are governed by the laws of Tajikistan.
  • Any disputes shall be resolved in the courts of Dushanbe, Tajikistan.

9. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

📍 Address: Н.Махсум 61\1, Dushanbe 734003, Tajikistan
📞 Phone: +992000007055