Privacy Policy

At VIVA, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our online store.

1. Information We Collect

When you use our website or shop with us, we may collect:

Personal Information: Name, email address, phone number, billing and shipping address.
Payment Information: Processed securely via trusted third-party payment providers (we do not store complete payment details).
Order Information: Products purchased, preferences, and order history.
Technical Information: IP address, browser type, and device data for analytics and website performance.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer support and respond to inquiries.
Send order updates, promotions, or service-related communications.
Improve our website, products, and customer experience.
Detect and prevent fraud or unauthorized activity.
Comply with applicable laws and regulations in Tajikistan.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

Delivery Partners: To ensure smooth order delivery.
Payment Gateways: For secure payment processing.
Service Providers: Technical support, analytics, and hosting services.
Legal Authorities: If required to comply with legal obligations in Tajikistan.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Enhance browsing experience.
Remember your preferences.
Analyze traffic and usage patterns.
You may disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information. While we strive to secure your data, please note that no internet transmission is completely risk-free.

6. Your Rights

As a customer, you have the right to:

Access and update your personal information.
Request correction or deletion of your data (subject to legal requirements).
Opt out of marketing communications.
To exercise your rights, please contact us.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page with a new revision date.