At VIVA, customer satisfaction is our top priority. This Refund & Return Policy explains how we handle returns, exchanges, and refunds for products purchased through our online store.

1. Eligibility for Returns

You may return products within 14 days of receiving your order, provided that:

  • The product is unused, unopened, and in its original packaging.
  • You have the original receipt or proof of purchase.
  • The product is not in the list of non-returnable items (see Section 4).

2. Process for Returns

To initiate a return:

  • Contact our customer support team via email or phone within 14 days of delivery.
  • Provide your order number and reason for return.
  • Ship the item back to us at the provided return address.

πŸ“Œ Note: Customers are responsible for the return shipping costs, unless the item was defective or incorrectly delivered.

3. Refunds

Once we receive and inspect your returned product:

  • If approved, a refund will be issued to your original method of payment within 7–14 business days.
  • Shipping charges are non-refundable, unless the return is due to our error.

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products marked as final sale or clearance.
  • Opened or used perfumes, cosmetics, or personal care items.
  • Customized or special-order products.
  • Gift cards or downloadable digital products.

5. Exchanges

We allow exchanges for defective or damaged products. If you received a faulty item, please contact us within 7 days of delivery to arrange a replacement.

6. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or incorrect:

  • Notify us immediately with supporting photos.
  • We will arrange for a replacement or full refund at no additional cost.

7. Contact Us

For questions or assistance with returns and refunds, please contact us:

πŸ“ Address: Н.ΠœΠ°Ρ…ΡΡƒΠΌ 61\1, Dushanbe 734003, Tajikistan
πŸ“ž Phone: +992000007055